Mastercard Chargeback Reason Codes
Mastercard chargebacks fall into four categories: Authorization, Cardholder disputes, Fraud, and Point-of-Interaction Error.
Find your code below to see what it covers and how to answer it.
| Code | What it covers |
|---|---|
| 4808 | What Mastercard Reason Code 4808 Means for You Mastercard reason code 4808 is the Authorization-related Chargeback. Here is why issuers file it and how to answer it. |
| 4834 | What Mastercard Reason Code 4834 Means for Merchants 4834 covers Point-of-Interaction Error claims. Most say you charged twice or billed the wrong amount. Here is how to answer each one. |
| 4837 | Mastercard Reason Code 4837 Explained A 4837 chargeback means the cardholder says they never approved the sale. Here is why it happens and how to answer it. |
| 4849 | What Mastercard Reason Code 4849 Means for Merchants Code 4849 means Mastercard thinks the merchant broke QMAP rules or forced a cardholder to pay. Here is what it covers and how to answer it. |
| 4850 | Mastercard Reason Code 4850: Installment Disputes Mastercard reason code 4850 covers installment billing disputes in participating countries. Here is when it applies and how to answer it. |
| 4853 | What Mastercard Reason Code 4853 Means for Merchants 4853 is the code for cardholder disputes about goods or services. Here is what it covers and how to answer it. |
| 4854 | Mastercard Reason Code 4854: What It Means Reason code 4854 is a catch-all for U.S. cardholder disputes. Learn when issuers may use it and how acquirers can answer it. |
| 4870 | What Mastercard Reason Code 4870 Means for Merchants A 4870 chargeback says a fake chip card was used at a terminal that could not read chips. Here is when it applies and how to fight it. |
| 4871 | What Mastercard Reason Code 4871 Means for Merchants A 4871 says the cardholder denies the charge and the terminal could not take a PIN. Here is when issuers file it and how to answer. |
| 4999 | What Mastercard Reason Code 4999 Means Code 4999 covers domestic disputes in Europe that fit no other code. Here is how it works and how it moves through the dispute process. |